Shipping policy

Shipping policy

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. We are a small crew and do our best to make sure you're taken care of as soon as possible. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. These are live rates based on weight and delivery location. We work to ensure you are getting the best rates at shipment. 

 

In-store pickup

You can skip the shipping fees with free local pickup at 340 George Bush Dr., Unit 340B, College Station, TX 77840. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 4 to 5 business days. We will send you an email when your order is ready along with instructions. 

You will be responsible for scheduling a time to pick up. Please have your order confirmation email with you when you come for faster service.

International Shipping

We offer international shipping. 

Shipping charges for your order will be calculated and displayed at checkout. 

If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. KLĒNR is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us (HYPERLINK) with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If requesting delivery to a P.O. Box you should look up their policy and determine which shipping method is best for you.